• 95% of American wireless consumers said they are ‘satisfied’ or ‘very satisfied’ with their service.
• 75% of consumers rated their ‘value’ as excellent or good, considering the price they pay for monthly wireless service and the benefits it provides.
• Combined, 85% think that the average tax rate on their monthly wireless phone bill (more than 16%) should be ‘lower,’ or ‘the same,’ as the average sales tax rate (more than 7%) they pay on other general goods and services.
• Only 6% of consumers correctly identified average monthly wireless taxes nationally as being between 15-19%.
• Only 7% of consumers were able to identify that some states’ monthly wireless taxes average 20% or more.
• 67% of consumers support Congress passing a 5-year freeze on all new state and local wireless service taxes.
• 85% consumers agreed that “wireless companies keep offering consumers more choices, innovation and services – so you have the freedom to do just about anything with your phone.”
• An overwhelming 83% of consumers agree that “companies competing for wireless customers give consumers enough choices so they can pick the wireless device, plan, options and content that best fits their needs.”
• 78% of consumers believe adding new government regulations on wireless service would make their cell phone service more expensive, or make no difference at all.
• 69% of consumers believe adding new government regulations on wireless service would either make their cell phone service worse, or make no difference at all.

Source: MyWireless.org® Annual National Consumer Survey; McLaughlin & Associates, along with Penn, Schoen & Berland Associates, conducted this bi-partisan national survey of 1,000 adult wireless phone users who are likely voters via telephone on March 1-3, 2011.